Today I had a customer call to complain about our customer service. Apparently she felt that it was too good.
She had not one, but three different people ask her if she needed any help. Then the person at the register had the audacity to talk to her about her purchases. You know, annoying things like, 'ooh, this is a good book' and 'I'm glad this is finally out in paperback.'
In my 16 years of retail, this is the first time I've ever had this complaint. Will our enthusiasm keep her from shopping at our store? Of course not.
I also caught a Mexican trying to steal two latin cd sets from our store, so overall it was a good day.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment