Dammed If You Do...

Today I had a customer call to complain about our customer service. Apparently she felt that it was too good.

She had not one, but three different people ask her if she needed any help. Then the person at the register had the audacity to talk to her about her purchases. You know, annoying things like, 'ooh, this is a good book' and 'I'm glad this is finally out in paperback.'

In my 16 years of retail, this is the first time I've ever had this complaint. Will our enthusiasm keep her from shopping at our store? Of course not.

I also caught a Mexican trying to steal two latin cd sets from our store, so overall it was a good day.

A Question

Say a customer, who used to be an employee 7 years ago, continually calls you by someone else's name, are you allowed to correct him if you don't remember his?

Probably A Bit Stupid....

but I chased a shoplifter today. I was returning from the post office (returning my Netflix, Ken Burns Jazz Disc 3) when I saw a guy exit our store from the emergency fire exit. Since our store was NOT on fire I took off after him. He rounded the back of the store and flung the Borders mesh bag into the car, which was parked on the road behind the store.
When I reached the car, he was still getting into it, so I kicked his plastic grill. It responded with a nice crack. Then I noticed that his passenger window was open, so I proceded to stick my arms in and started pulling out our merch. I reached in once, twice, three times and got back most of the stuff (6 DVD boxsets at $450) before he peeled out behind Kroger.
I was able to get the licence plate and since I was wearing the headset, I relayed his plate number to those in the store. When I called the cops, I gave them the plate and an approximate model (unless I've owned the car, I can't tell one from another.) About an hour later an officer told me that he was going to the address that the car was registered to.
About 3pm the officer called me and told me the got the guy. When the officer arrived to give me the rest of the stuff back (2 cds and a 1 dvd) he told me, not only was he able to bust the guy for stealing my stuff, but the cop found a 'good amount' of cocaine, crack and pot, along with needles at the house!
So, not only did I chase a guy (technically not a good idea in the eyes of the LP guys), but I chased a guy who was stealing to satisfy a drug habit and who could have been armed. All in all it was a good day.

Tired

I'm fuckin tired. Inventory is over, its 3am, reguardless of what the time at the bottom of the post says. Bed is calling, my feet are screaming, i dont know what the hell i am posting.

I Still Want The Robot Stealth Monkeys

The motherfuckers that were stealing dvds were caught! We nailed those sons of bitches, although the real credit must go to the people at Edward McCay who called us when they got there to sell the stolen DVDs. It was a great fuckin day to be at work. More than one person said they had never seen me smile this much. Its been a long time since a day at work was so much fun.
After being reamed by shoplifters for hundreds of years, its nice to see some of them get caught. Its even nicer to see them sitting in the back of a police car in front of the store. Fuck yeah! Rot in jail you fucks!
It could have been better though; if, when they were speeding through the parking lot to escape they had run over the guy with the jungle helmet. That would have been the greatest day in the history of the world. Bar none. Although today was one of the best days ever at work.

The sad part is it was only 1 pair of shoplifters and until we get our robot stealth monkeys and trap door in the vestibule, it will happen again. And again. Now I'm sad.

But wait, we caught somefucks! Got back $660 bucks! Fuck yeah! Happy again! Have fun in jail fucks! Don't drop the soap! Ha ha ha ha! Fuck yeah!